Top 10 AI Customer Service Agents in 2025

Valerie Charoux
10 hours ago
2 min read

Tech News International – Here are the ranking of the Top 10 AI Customer Service Agents and Co-Pilots by revenue and market share in 2025, according to a report by CB Insights published on November 12^th, 2025:

Funding to AI Customer Service Agents and Co-Pilots in 2025 reached USD 1,100 million and is thus stabilizing with funding in 2024 that reached the same figure. However, new AI agent startups are gaining ground rapidly using generative AI technology, and companies like Sierra, Crescendo, Decagon, and Chatbase, that were founded in the last 2 years have already reached into the Top 10 Customer Service AI Agents and Co-Pilots by revenue generation.

Top 10 AI Customer Service Agents in 2025:

1 – Zendesk

Zendesk ranks No. 1 AI Customer Service Agent in 2025 with a revenue of USD 200 million and a market share of 16.8%.

2 – Kore.ai

Kore.ai ranks 2^nd AI Customer Service Agent in 2025 with a revenue of USD 169 million and a market share of 14.2%.

3 – Servicenow

Servicenow ranks 3^rd AI Customer Service Agent in 2025 with a revenue of USD 142 million and a market share of 11.9%.

4 – Gorgias

Gorgias ranks 4^th AI Customer Service Agent in 2025 with a revenue of USD 100 million and a market share of 8.4%.

5 – Intercom

Intercom ranks 5^th AI Customer Service Agent in 2025 with a revenue of USD 100 million and a market share of 8.4%.

6 – SIERRA

SIERRA ranks 6^th AI Customer Service Agent in 2025 with a revenue of USD 100 million and a market share of 8.4%.

7 – Crescendo

Crescendo ranks 7^th AI Customer Service Agent in 2025 with a revenue of USD 91 million and a market share of 7.6%.

8 – Yellow.ai

Yellow.ai ranks 8^th AI Customer Service Agent in 2025 with a revenue of USD 70 million and a market share of 5.9%.

9 – Capacity

Capacity ranks 9^th AI Customer Service Agent in 2025 with a revenue of USD 63 million and a market share of 5.2%.

10 – PolyAI

PolyAI ranks 10^th AI Customer Service Agent in 2025 with a revenue of USD 50 million and a market share of 4.2%.